Policies

Last revised: 2nd January 2021

Extras Policy

As an Owner you have the ability to choose a price per litre (or gallon as applicable) that you will charge to Renters upon return of the equipment for fuel used and not refilled. As an Owner you also have the ability to choose a price per hour that you will charge to Renters upon return of the equipment for additional hours used and not included in the rental. Additional charges, such as fuel charges and additional hours, will only be paid to Owners if records and photographs are submitted to Eqpme fully executed by both Owner and Renter. In the event a Renter fails or refuses to execute the post photographs, the Owner should submit the post rental photographs together with evidence confirming the failure or refusal on the part of the Renter.

Fuel Policy

Renter

The Renter may either refuel the equipment back to its initially received amount or pay the fuel rate stated by the Owner in the listing for the specific piece of equipment. All rentals should be returned with the exact same amount of fuel given (Referencing Pre & Post Photographs). Any fuel charges will be applied manually by Eqpme upon receipt of all necessary evidence

Owner

The Owner should give the Renter their reserved piece of equipment with a full tank of fuel, if not the Renter is only responsible for the exact amount of fuel provided by the Owner as confirmed in the pre inspection process. The Owner must record the Fuel Gauge prior to the rental. If the Owner does not properly document and upload it to the inspection centre the Fuel Gauge, we are not responsible and cannot charge any fuel to the Renter, if you did not complete that section prior. We will base off the difference of fuel amounts in the Check In & Check Out.

How to manage your fuel pricing:

Go to: Your Listings > Edit Listing > Description > Fuel

This will allow you to control your fuel rates. This can be changed at any time.

Fuel Reimbursement & Process

Once you receive your equipment back from the reservation and you find there is less fuel than you initially filled for your rental, you can request reimbursement. This will help provide Eqpme to manually charge the requested amount to the Renter. We will use and compare the Pre & Post photos to manually charge the Renter if applicable.

The Pre & Post Inspection process should be completed, and uploaded to the Eqpme Message Center in order to confirm any overages related to the rental. We also recommend you keep all records on file for your own reference.

If the Renter fails or refuses to complete or upload photos to the Inspection Center, or to respond to requests to do so, Eqpme reserves the right to treat this as confirmation that the information contained in the Inspection Center is accurate and the Renter may be required to pay any additional expenses and charges.

All payouts will be processed via Stripe which can take up to 14 business days.

Hour Policy

Renter

As a Renter you understand and agree to comply with the daily allowable hours set by the Owner in their listing for the specific piece of equipment. If the Renter exceeds the total allowable hours per rental then the Renter will be subject to additional charges.

Additional hours and charges therefore will be calculated based on either the hourly rate specified by the Owner in the listing or the daily rate divided by the allowable hours per day. All hours should be confirmed and referenced in the inspection center and should be uploaded to the Eqpme Messaging Center prior and after the rental.

Eqpme will confirm and validate hours via the inspection or messaging center uploaded photos to manually charge the Renter if applicable. If the photo of the hour odometer is not up-to-date or the Owner does not properly document their hour gauge, then the Renter will not be charged for any claimed overages.

Owner

The Owner should record the hours by documenting and uploading their photographs to the inspection center. We recommend you keep all records on file for your own reference. The Owner must document and upload photos of their Hour Meter prior to the rental. If the Owner does not properly upload photographs of the hour meter, Eqpme is not responsible and cannot charge any hourly overages to the Renter, if you did not complete that section prior. We will base off the difference of hourly amounts in the Check In & Check Out section. If the Renter fails or refuses to document, or to respond to requests to do so, Eqpme reserves the right to treat this as confirmation that the information contained in the inspection centre is accurate and the Renter may be required to pay any additional expenses and charges.

All payouts will be processed via Stripe and may take up to 14 business days.

How to manage your daily hour rate:

Go to: Your Listings > Edit Listing > Specification > “How many hours are allowed per daily rental”

This will allow you to control your daily hour rate. This can be changed at anytime.

Cancellation and Refund Policy

Rental Cancellation

In the event of a rental cancellation, the Renter can expect a refund within up to 14 business days. Please view our cancellation page for more details.

This Cancellation Policy explains how Eqpme Inc (“Eqpme” or “we”) deals with future cancellations between Owners and Renters. In the messenger center where Owners & Renters communicate, both parties have the ability to cancel their reservation once a request to book has been accepted. Please reference our cancelation chart below. Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Terms").

In countries where you receive payment proceeds via Stripe, you agree to be bound by the Stripe Terms, which may be modified from time to time.

Rental modifications

For any reservations where the Renter requests a rental modification after the 48 hour period has ended, the cancellation policy comes into effect. Please ensure you select the correct dates before booking. If there are any modifications the Renter shall contact the Owner to notify them within the 48 hour time frame. The Owner has full control of also modifying and working with the Renter to accommodate any changes.

Owner no-shows

If an Owner does not provide the equipment at the reservation agreed date and time, try to contact them. If they don’t respond, try contact them via email, phone or texting. Ask for the Owner’s phone number prior to the reserved date and time after a confirmation has been booked. If they’re still unresponsive, contact info@eqpme.com right away to provide a 100% full refund within 14 days. Renters are not held responsible if the Owner does not show up.

Renter No Show

If the Renter needs to cancel the reservation but are having trouble doing so, contact the owner right away via the Eqpme Messaging Center and/or phone line. If the Renter does show up to accept the delivery of the equipment or arrange transportation to pick up the reserved equipment(s), the Owner has a right to cancel and the Renter will not receive a refund.

When Renters want to return a piece of equipment earlier than the agreed reservation time and date. There will be no credits/refunds issued for early returns.

Early Returns

When Renters want to return a piece of equipment earlier than the agreed reservation time and date. There will be no credits/refunds issued for early returns.

Before initial reserved start date:

Within 48 hours

100% full refund

After 48 Hours

No refund available

Note: All refunds will be processed up to 14 business days. All payments, cancellations and refunds are conducted through Stripe’s payment processing system. Please view our Payment Processing section below and Stripe’s Refunds and cancelling payments for further information.

Owner Cancellation Time Chart

Before initial reserved start date:

Can Cancel At Any Time

100% Refund to the renter

Note: All refunds will be processed up to 14 business days. All payments, cancellations and refunds are conducted through Stripe’s payment processing system. Please view our Payment Processing section below and Stripe’s Refunds and cancelling payments for further information.

Eligibility and Maintenance Policy?

We recommend that you remove all personal property before making the Equipment available for a reservation. In addition, you should expect normal wear and tear on your Equipment and any Attachments, including minor scrapes and dings, in connection with your participation in the Services.

Use of the Equipment

When you book a Equipment from a Owner through Eqpme, you should use the equipment in accordance with its intended use. You may not access a Equipment until the beginning of your reservation period and you should return the Equipment on time and in the correct location or have the Owner pickup the equipment on time to avoid additional fees. You should present the Owner with a current, valid driver’s license. You are required at all times to operate the Equipment safely, and in compliance with all applicable laws, including without limitation, unintended use, horseplay, under the influences of drugs and alcohol, not modify the equipment, and use in compliance with the manufacturer specifications and prohibitions on impaired or distracted operation of the equipment. You are required to wear seat belts during the operation of the Equipment (if applicable). You shouldn't leave the equipment unlocked or with the keys unsecured (such as in the ignition), and the equipment should be stored securely and safely.

Conditon of the Equipment and Optonal Extras

You understand that third parties own the Equipment and Extras offered through the Services. Each Owner is responsible for complying with all legal requirements (including ensuring the Equipment is registered and insured) and maintaining their Equipment(s) in safe, operational and in good working manner. Renters acknowledge that operators should be trained in the specific use of the equipment. After the request to book has been completed and communication has been established, the Owner should upload photos of their reserved equipment to the conversation platform between themselves and the Renter. After the reserved piece of equipment is returned to the Owner, post photos should be uploaded to the same conversation platform to ensure no damages were incurred. Renters are advised to complete a visual inspection before beginning use of any Equipment. If a Renter finds damage in an initial inspection, the Renter should upload photos of such pre- existing damage prior to the start of the rental to avoid future disputes. If a Renter finds damage on an initial inspection and fails to report it, the Owner, Eqpme, any third party administrators, may assume that the damage occurred during the rental period. If, after the initial inspection, the Renter believes that the equipment is not safe to operate, please do not use the Equipment; immediately contact the Owner directly and the Eqpme team at info@eqpme.com.

Incident Reportng

If there is ever an accident or incident during the rental period, Renters should immediately report any damage to the Owner. If an accident, incident, or theft has occurred, please immediately notify emergency services (E.g. police, fire, etc) and also please contact the Owner and us at: info@eqpme.com. Renters will need to use all reasonable efforts to secure evidence from any available witnesses and to provide the Owner, Eqpme or third-party claims administrators with a written description of the incident and any other information requested, including identity and insurance information of any parties involved in the incident. Renters are also required to cooperate in any loss investigation conducted by the Owner, Eqpme, third party claims administrators, or insurers. After an incident, you may not continue to use the Equipment unless you have the explicit permission of Eqpme staff. Failure to timely report an incident or cooperate in an investigation may reduce or invalidate your efforts and claims.

Repossession

The Owner may repossess any Equipment booked through the Services without demand, at the Renter’s expense, if the Equipment is not returned by the end of the reservation, is found illegally parked, apparently abandoned, or used in violation of applicable law or these Terms.

Lost/Stolen/Missing Equipment

If any Equipment go(es) missing, is/are not returned and/or is/are stolen during the reservation period (or any extension period), Renters are obligated to report these changes to the Owner as soon as possible, and in no event later than twenty-four hours as part of their ongoing obligations with respect to the use of the Services, separate and apart from any further or other obligations which may be contained in any lease or rental agreement. Failure to comply with this obligation may lead to EQPME banning Renters from using the Services in our sole, absolute and unfettered discretion. Owners hereby acknowledge and agree that they are solely responsible for reporting any missing or stolen equipment to the authorities should they so choose. Owners and Renters acknowledge and agree that any disputes with respect to lost, missing or stolen equipment shall be between themselves alone and EQPME shall not be made a party to any such disputes for any reason whatsoever. Complaints relating to lost, missing or stolen equipment may be submitted by Owners to info@eqpme.com. EQPME has the right, but not the obligation, to act on any such complaints received in our sole, absolute and unfettered discretion.
The following Sections also apply if you share your Equipment through the Services:

Information Given at Registration.

When you sign up for Eqpme, you will have specifications of equipment(s) that you want to list for sharing through the Services. Each Equipment should meet the requirements found here . You may only use the Services in connection with Equipment that you own or otherwise have all the necessary rights and permissions to share for compensation.

Equipment Availability.

Once a rental is booked, you should make the Equipment available or deliver the Equipment as expected by the Renter. If you offer the Renter the option to pick up your Equipment at a persistent specified location, you should supply the location of the Equipment accurately to Eqpme and ensure that the Equipment is available at that location at the beginning of the reservation period.

Listing Expiration

After a Renter requests to book a piece of equipment, the Owner has only 24 hours to accept and respond to the Renter. If not, the listing will automatically expire and become no longer available.

Cleaning Fee

Renters are required to pay a cleaning fee for each reservation. A cleaning fee of $150.00CAD is applied to each rental on the Eqpme platform. The Renter pays this fee which is in turn provided to the Owner to compensate the Owner for providing a clean and safe piece of equipment. All Owners are responsible to clean their equipment prior to a rental.
If a Renter receives a rented piece of equipment and notices it has not been cleaned for their prior use. Renters are required to take and upload pictures to the Eqpme messaging Center to show the Owner. Eqpme will validate the dispute and credit accordingly. Renters take responsibility to do so before their rental begins. Renters cannot claim an unclean piece of equipment after their rental has started.

Transportation

You will have the ability to set and revise the Equipment’s pricing as you choose. Owners have the availability to offer transportation for each listing. These fees will be applied by the Owner to the Renter on the Eqpme platform. Transportation is solely the responsibility of the Owner that is offering to deliver and pick up their reserved equipment. Owners should ensure their transportation decisions follow local, provincial and federal requirements. Safe operation and use should be followed. Owners and Renters hereby acknowledge and agree that Eqpme has no connection to the equipment or any insurance or transportation carried in respect thereof. Owners and Renters hereby acknowledge and agree to hold Eqpme harmless with respect to any claims of any kind whatsoever related to transportation and/or insurance.

Maintenance

You are required to regularly check your Equipment for any defects in its operations or safety. Owners should promise that, at all times, your Equipment will be in safe, operational, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list Equipment(s) with a clean, non-salvaged, non- written off, non-washed, and non-branded title. You agree to respond to any applicable recall or similar safety notices and to complete any recommended action before allowing your Equipment to be booked. In addition, if Eqpme believes that your Equipment does not conform to reasonable standards, Eqpme may notify you and reserve the right to remove or decline listing your Equipment until its concerns have been resolved. Eqpme may, but does not commit to, undertake efforts to ensure the safety of Equipment booked through the Services. Learn more about our Equipment eligibility requirements here. All pieces of equipment shall have their annual inspection records up to date, any manufacture stickers depicting maximum loads and information.,

Incident Reporting

If you believe that a Renter has caused any damage to your Equipment, we strongly advise you to report that damage as soon as you become aware of it and to provide reasonable cooperation in the investigation of the damage so that it can be eligible for disputes as between you (Owner), the Renter and your insurance company (if applicable). You must report and record all incidents to your insurance company directly as Eqpme is not responsible for any incidents that may occur at any time or times before, during or after the use of the Services.

Lost/Stolen/Missing Equipment.

If any Equipment go(es) missing, is/are not returned and/or is/are stolen during the reservation period (or any extension period), Renters are obligated to report these changes to the Owner as soon as possible, and in no event later than twenty-four hours as part of their ongoing obligations with respect to the use of the Services, separate and apart from any further or other obligations which may be contained in any lease or rental agreement. Failure to comply with this obligation may lead to EQPME banning Renters from using the Services in our sole, absolute and unfettered discretion. Owners hereby acknowledge and agree that they are solely responsible for making due inquiry of Renters on a reasonable basis to confirm the status of rented equipment and for reporting any missing or stolen equipment to the authorities should they so choose. Owners and Renters acknowledge and agree that any disputes with respect to lost, missing or stolen equipment shall be between themselves alone and EQPME shall not be made a party to any such disputes for any reason whatsoever. Complaints relating to lost, missing or stolen equipment may be submitted by Owners to info@eqpme.com. EQPME has the right, but not the obligation, to act on any such complaints received in our sole, absolute and unfettered discretion.

Pricing Policy

Transactional Fee

Eqpme charges a transactional fee to Owners of 10 percent of all additional charges. Notwithstanding any of the foregoing, we retain the right to deny additional charge requests by Owners in our sole, absolute and unfettered discretion.

Rounding Off

Eqpme may, in its sole, absolute and unfettered discretion, round up or down amounts that are payable from or to Owners or Renters to the nearest whole functional base unit in which the currency is denominated (e.g. to the nearest dollar, euro, pound, or other supported currency) where permissible under applicable law.