Frequently Asked Questions

Last updated: July 1, 2020

How do I make a payment and what type of payment is accepted?

Once you're ready to request a rental, you must fill out the day/time of the booking and proceed by clicking "Request To Book". Once clicked, you'll be asked to enter your debit or credit card details. Here are the payment methods we accept:

  • Visa (Credit & Debit)

  • Mastercard (Credit & Debit)

  • American Express

Does Eqpme offer insurance?

No, Eqpme does not offer insurance for your rental. Eqpme does not offer insurance nor do we verify the existence or adequacy of any insurance purported to be in place by either the Owner or Renter.

Please see more about Insurance in our Terms & Service.

Does Eqpme charge sales taxes?

Owners are responsible to incorporate any taxes payable within their rental listing(s). The price an Owner sets on the Marketplace is inclusive of any applicable federal and provincial taxes payable thereon by the Renter. Eqpme does charge HST on Service Fees charged to Owners and Renters using the Marketplace.

Please visit our Taxes policy in our Terms & Services.

Does Eqpme offer transportation?

To ensure a seamless experience, Eqpme requires the Owner and Renter to determine how transportation will be dealt with as between themselves. Eqpme is not involved in the provision of or arrangement of transportation and pickup for any rentals.

Please visit our Transportation section in our Terms & Services.

What happens if my piece of equipment gets damaged during a rental?

If you find damage in your initial inspection after receiving your piece of equipment back please upload the damage via photos to the Eqpme Messaging Center. Please contact the Renter about the claimed damage and attempt to resolve the issue directly. Eqpme may, in certain circumstances, agree to manually enter additional credit charges if all requirements are fulfilled and we are satisfied, acting in a commercially reasonable manner, that the damage claimed is legitimately the responsibility of the Renter. Eqpme is not responsible for any damages to rented equipment and is not required or otherwise obligated to intervene on behalf of either party in any dispute regarding damages regardless of the circumstances but may choose to do so in its sole, absolute and unfettered discretion.

Please visit Damages in our Terms & Service for more information

What happens if a piece of equipment is returned with less fuel than was provided by the Owner?

If a machine is returned with less fuel than that which was provided by the Owner then the Renter shall be obligated to pay to the Owner, through Eqpme, an additional charge to compensate for the lack of fuel. Any additional charges will be calculated in accordance with the fuel per litre price set out in the listing by the amount of litres necessary to match the pre inspection fuel confirmation.

Please visit Fuel Charges in our Terms of Service for more information.

What if the machine shows up dirty, but I paid for the $150 cleaning fee?

If you receive your rented piece of equipment and notice it has not been cleaned. Please take and upload pictures to the Eqpme Messaging Center to show the Owner. Eqpme will validate the dispute and credit accordingly.

What is Eqpme and how does it work?

Eqpme is a marketplace that allows Owners of construction related equipment to list their equipment and accept bookings on their own behalf. You can browse and filter through equipment categories till you find the desired equipment you're looking to rent. Owners have the freedom and flexibility to set their own pricing. All you have to do is choose the date/time, request to book, get a confirmation, establish communication with your renter and your equipment is ready to use.

What happens if a piece of equipment is returned over the daily hourly set rate?

Owners may set a daily hourly rate for any given rental. If the piece of equipment comes back to the Owner and the used time exceeds the allowable hours the Renter will be charged extra for hours used at the hourly rate set by the Owner in the listing or, if no hourly rate is specified, at the daily rate/# of included hours per day. The allowable hours are calculated over the total reservation time period (i.e. a seven day rental allowing eight hours per day provides a total of fifty-six hours, regardless of which day they are used).

Please visit Hour Overages in our Terms of Service for more information.

What if I need to cancel because of an emergency or unavoidable circumstance?

If you need to cancel due to an emergency or unavoidable circumstance, you must contact the Owner immediately. The Owner & Renter can work out a cancellation on their own behalf. Eqpme follows our Cancellation policy very fairly for both parties. Please review our cancellation policy to better education yourself.

Please see more on our Cancellation Chart in our Cancellation policy.

Does Eqpme charge additional fees to my rental?

Eqpme charges a mandatory cleaning fee of $150.00 CAD as well as a 15% service fee to ensure we can continuously operate our marketplace to the highest standard possible. Besides that, all costs are set by the Owner for their equipment. Please review Fees in our Terms & Service

Is my piece of equipment eligible to be listed on the Eqpme Marketplace?

  • Yes we do have a process, please visit our Equipment Eligibility & Maintenance Policy for further information.

  • All types of equipment pertaining to our categories are accepted.

  • We require exclusivity. If you list your equipment on our platform, you may not list or post the same equipment on other equipment related marketplaces.

When and how do I receive payment?

You receive your payment in a maximum of 7 days after the rental is complete. You will be paid via Stripe.

Please see “Payment Processing in our Terms Of Service.

Eqpme Charge Fee:

Example: Owner and Renter arrange a reservation for a $1,000 day rental. After the reservation is complete, the Owner and Renter are each individually charged 10%. Which means Eqpme receives $200 from the total $1,000 rental.

What happen if an Owner doesnt accept a Request To Book?

When a Renter requests a piece of equipment to be booked, the Owner has 24 hours to accept the “Request To Book” or it will expire and no longer be active.

What If the Owner or Renter Does Not Show Up?

Renter: If an Owner does not follow the agreed confirmed & arranged reservation on the date and time, try to contact each other via email, phone or texting. If they don’t respond nor try to resolve the issue. If they’re still unresponsive, contact info@eqpme.com letting us know about the failed reservation. We will use the Eqpme Messaging Center to view the evidence. Based on the evident conversation, we can provide a refund within up to 14 business days. Renters are not held responsible if the Owner does not show up.

Owner: If an Renter does not follow the agreed, confirmed & arranged reservation on the date and time, try to contact each other via email, phone or texting. If they don’t respond nor try to resolve the issue. If they’re still unresponsive, contact info@eqpme.com letting us know about the failed reservation. We will use the Eqpme Messenging Center to view the evidence. Based on the evident conversation, we can provide a refund within up to 14 business days. Owners are not held responsible if the Renter does not provide valid and correct information to the Owner. Renter will be held responsible for the complete rental charge.

Rental Agreement: No Lease/Rental Agreement.

All Users acknowledge and agree that nothing herein contained constitutes a lease and/or rental agreement of any kind or description whatsoever between any Owner(s) and any Renter(s). These Terms create no contractual relationship between Owners and Renters except as may be explicitly set out herein and use of the Services does not constitute a lease/rental agreement between any Owner(s) and Renter(s) in any circumstance.

Independent Legal Advice/Representation. EQPME strongly recommends all parties using the Services retain appropriate legal representation to enter into a legal and enforceable agreement in their jurisdiction. WE TAKE NO RESPONSIBILITY FOR ANY ATTEMPTED OR PURPORTED USE OF, OR RELIANCE ON, THESE TERMS AND/OR THE USE OF THE SERVICES TO PROVE OR DISPROVE THE EXISTENCE OF ANY CONTRACTUAL RELATIONS BETWEEN ANY TWO OR MORE PERSONS